Case Manager

Monroe, Louisiana, United States · ACLA


Mindoula provides 24/7 virtual and in-person support to people with behavioral health needs to improve their lives and the lives of their families by providing access to appropriate healthcare and community services. The company is headquartered in Silver Spring, Maryland, and serves the Washington DC Metro Area, Maryland, Virginia, Louisiana, New Jersey and is rapidly expanding nationally.

Position Type

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Specific Duties to be Performed:

● Counsel clients with a mental and/or physical disability to assist them with the goal of overcoming dependencies, adjusting to life, and making changes within the parameters outlined within clients’ Individual Rehabilitation Plan (IRP).

● Guide clients in the development of skills and/or strategies for managing problems and triggers to increase relapse prevention and reduce risk.

● Encourage clients to express feelings and discuss what is happening in their lives, assisting them in developing insight into themselves and their relationships.

● Encourage clients to develop work skills and to participate in social, recreational, or other therapeutic activities that enhance interpersonal skills and develop social relationships.

● Educate clients about mental or physical illness, abuse, medication, and available community and social resources.

● Manage 50 to 75 active cases based on case intensity and acuity.

● Coordinate the care and services of selected member populations across the continuum of illness.

● Promote effective utilization and monitors health care resources.

● Coordinate community resources with emphasis on medical, behavioral and social services.

● Schedule or facilitate scheduling appointments and follow-up services.

● Schedule or facilitate scheduling appointments to conduct assessments or face to face visits in the community as needed

● Act as a liaison and member advocate between the member/family, physician and facilities/agencies.

● Assess clients for risk, make quick evaluations for risk, and respond within the parameters outlined within their safety plan, formulating and performing crisis intervention the ensures the safety of clients as necessary.

● Formulate interventions with internal and external programs that impact clients and their ability to maintain in the community, being sensitive to clients’ cultural, educational and religious needs.

● Identify triggers and environmental impediments to clients’ progress through interviews and review of records, making reasonable accommodations as necessary.

● In conjunction with the member, completes a comprehensive assessment and develops a care plan utilizing clinical expertise to evaluate the member's need for alternative services.

● Assess short-term and long-term needs and establishes case management objectives.

● Assess the options for care including use of benefits and community resources to update the care plan.

● Prepare and maintain all required records, reports, paperwork, and clients’ diagnostic records, maintaining confidentiality of clients at all times.

Develop and implement modifications to clients’ IRP based on clinical experience and knowledge and in response to changes in clients’ status, as requested and no less than once every four months.

● Use clear and accurate communication skills (both verbal and written) to facilitate communication with the clients, clients’ family/caregivers, with staff, and treatment team; produce high quality documentation that enables the clients to receive the best treatment possible.

● Maintains accurate records of case management activities in the Mindoula Admin and EMR System.

● Accurately complete all case notes in a professional, timely manner.

● Contacts members to remind them about upcoming appointments and/or missed appointments.

● Interacts continuously with member, family, physician(s) and other providers utilizing clinical knowledge and expertise to lower over-utilization of unnecessary resources.

● Request consultation and diagnostic reports from network specialists.

● Report critical incidents and information regarding the quality of care issues.

● Collaborate with counselors, physicians, nurses, and other treatment team members to plan or coordinate care, evaluate clients’ medical or physical condition, and to assess clients’ needs.

● In a way that does not breach confidentiality, provide appropriate education and information to clients’ families in stressful situations to assist them in understanding, dealing with, or supporting clients.

● Evaluate the mental and physical condition of clients via assessments, interviews, review of records, and conferences with other treatment professionals.

● Arrange for and monitor psychiatric and medical services, supports, social and vocational opportunities, making treatment referrals as appropriate.

● Plan and coordinate discharge from care and treatment facilities as necessary.

● Understand local, State, and Federal programs that impact clients’ ability to self sustain in the community and functions in compliance with all related policies, procedures, and regulations.

● Use working knowledge of Social Security benefits and public assistance programs to benefit clients.

● Applies case management standards and maintains HIPAA standards and confidentiality of protected health information.

● Ensures compliance with all state and federal regulations and guidelines in day-to-day activities.

● Competently relate to clients, their families, and agencies involved with clients through above average interpersonal skills.

● Uphold professional standards as a representative of Mindoula Health.

● Improve our program and work environment through constructive suggestions and show each individual respect and compassion without crossing therapeutic boundaries, infringing on ethical standards, or being drawn into unethical situations.

● Work as part of the clinical team; promote teamwork and unity.

● Respond positively to supervision and to recommendations for improved performance.

● Promptly notify supervisor of planned and unplanned absences or late arrivals.

● Work under high stress with multiple priorities maintaining the ability to respond to clients and their support systems in a healthy manner.

● Relate to clients in a nonthreatening manner that is not rude, impersonal, or degrading to the client.

● Establish appropriate boundaries with each client that encourages his or her growth but does not foster dependency.

● Utilize a high degree of independent judgment while working with clients and their support system.

● Keep current of evolving research, techniques, and skills that will improve intervention with clients.


● Knowledge of mild to severe mental health and substance use disorders/disabilities, trauma-informed care, and recovery/resiliency-oriented services.

● Knowledge of client groups and/or issues related to the program area (i.e. age groups, level of severity, risk category, etc.).

● Knowledge of best practices for program development and enhancement, change management, and effective supervisory/management approaches.

● Knowledge of federal, state and local regulations regarding delivery and documentation of behavioral health services.

● Ability to plan, organize, time manage and prioritize multiple tasks and assignments. Use effective follow through.

● Ability to read, analyze, and interpret related professional periodicals, journals, financial reports, technical procedures or government regulations.

● Ability to apply principles of logic or scientific thinking to a wide range of intellectual and practical problems.

● Ability to communicate effectively and positively, both orally and in writing, with a wide range of individuals and constituencies, including when under emotionally charged and stressful situations.

● Ability to work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness.

● Ability to effectively manage and appropriately support assigned program staff including hiring, professional development, and performance management.

● Ability to interpret structure, policies and procedures of North Range Behavioral Health facility.

● Ability to provide treatment and case management in routine and crisis situations.

● Ability to identify and support appropriate diagnostic assessment using current diagnostic system.

● Value diversity and be culturally sensitive.

● Use sound judgment, make efficient and thoughtful decisions, and act with integrity.

● Maintain confidentiality.


● Travel required, typically within the community and state, but may include limited national travel.


Bachelor's Degree in Social Work, Psychology, or a related field. Masters in Social Work or Counseling preferred.

● Knowledge of Resources, Social Determinants of Health, Severe Mental Illness, Substance Abuse Disorders, Care Gaps and social issues.

● Excellent computer skills and experience with Google Suite software (Google Sheets) and Microsoft Office software (Excel).

● Strong data reporting skills’

● Must be detail-oriented and able to multitask.

Excellent oral and written communication skills.

● Must be able to work in a fast-paced environment and have a strong sense of urgency.


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